Possibilities for Modernization of Conciliation Board Procedures - Algorithmic Decision-Making, Online Dispute Resolution and Electronic Communication

Balázs Hohmann
University of Pécs, Faculty of Law, Department of Administrative Law

Abstract

Conciliation bodies are the main European forums for alternative dispute resolution for consumer disputes, providing an institutionalized opportunity to remedy consumer infringement cases quickly, cheaply and efficiently. The institution has excellent dispute resolution efficiency not only in Hungary, but also at the international level, which greatly contributes to the enforcement of the consumer protection legislation of the countries concerned. The scientific examination of the work of the bodies and the legislation related to them, the number of domestic and international scientific works resulting from them are modest, while the efficient operation of the bodies depends not only on practical and legal factors, but also on the theoretical basis. Although legislative reforms in this area have led to a number of innovations and modernizations, they have left untouched a number of theoretical and practical issues that also pose significant problems in law enforcement, such as the satisfactory settlement of cross-border disputes, electronic communication and even communication, that it is possible to involve artificial intelligence, other software solutions in decision-making or online dispute resolution within the framework of the procedure. Due to the large number of consumer legal relations, the significance of these research results in the national economy cannot be considered negligible either. Keywords: consumer disputes, alternative dispute resolution, conciliation bodies, ODR, artificial intelligence


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