COVID-19 and trust in organizations

Sandro Serpa and Carlos Miguel Ferreira

Abstract

The COVID-19 pandemic has caused profound changes at the micro, macro, meso social level, respectively in interpersonal relations, in the functioning of societies and also in the activity that happens in organizations. These personal, social and economic transformations had a profound influence on trust in organizations, often questioning the psychological contract which is central to the motivation for effective and efficient performance. This whole context puts in cause the authentizotic organizations, as generators of meaning to their members and, consequently, as promoters of productivity. This presentation aims to focus on some of the consequences of the reduction or breakdown of trust that the fight against COVID-19 had on organizations, as coordinated collective units, and the respective challenges that arise in this new context to organizational success. Keywords: COVID-19, psychological contract, trust in organizations, authentizotic organizations, organizations.


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